Description: It's important that administrative assistants and
executive assistants like you know how to answer the phone properly and
handle calls and callers. It's important that you do it well. The phones are
the frontline. You will make an impression on the caller. By proxy, you're
acting on behalf of your company and you're acting on behalf of the person
for whom you're answering the phone (e.g. your manager, executive or other
staff member). You're also representing a third party: yourself.
Sometimes you will be the last impression with the caller too (especially if
you handle the complete matter of the call yourself). But your first
impression sets the tone for the interaction. You affect the mood of the
caller – no matter what the caller's mood at the time he or she dialed the
phone.
Additionally, if you manage phone lines for executives, managers or other
staff, you also are managing their time effectively by the choices you make
in how to direct or handle callers. This could mean you are affecting hours
of productivity in your workplace -- all by how you manage incoming calls.
Ring, ring, ringgggg! Be glad the phone is ringing. It's not an interruption
from that project you're working on or that visitor you're assisting. It's a
chance to help someone. And of course, it's your job. Learn to embrace and
love answering and managing phone lines. Learn to do it well. Plan how you
will answer the phone; don't improvise.
Top Telephone Tips, Techniques and Skills for Administrative Assistants
and Executive Assistants will give you loads of practical information
for answering the phone and managing calls and callers as well as offer you
insight into the importance of this task and doing it well. This publication
provides all you need to know to master, or refresh, your workplace
telephone skills as an administrative assistant or executive assistant.
Product Details: 30 (8 1/2" x 11") pages of single-spaced
information.
Electronic publication (PDF extension file);
read with Adobe Reader.
Recommended for administrative assistants and executive assistants but also
useful to anyone answering the phone at work, including receptionists,
switchboard operators, clerks, personal assistants, and customer service
representatives..
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