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Throw Away The Fax Machine – A Guide To
Online Fax
By Kimble Young
Have you ever felt like throwing the fax machine out the window? Well you
may not know it but you can, but not literally please.
There have been services available for some time which allow you to take
your fax needs online and save yourself the hassle of wrestling with the fax
machine.
Any provider should be able to supply you with a basic fax-to-email service.
You are usually assigned your own fax number and any faxes sent to this
number are then attached as an image file to an email. That is then
delivered to your email account. You will need to keep your fax machine for
sending faxes but you can set it to not answer the phone and keep it on your
main business line.
Most but not all fax services also provide a facility to send faxes by
email, web or straight from the desktop. This feature can be utilized to
send invoices or forms to customers without first needing to print and then fax
the document. Fax-to-email allows you to compose an email to faxnumber@provider.com
and attach each document you want to be faxed. You are then notified by
email when your fax is complete.
Traditionally to enable your business to fax has meant ordering a separate
phone line and number and purchasing a fax machine or fax software for each
user. That's an expensive proposition for a communications channel that is
still essential but often rarely used these days. With online fax services
these costs are all rolled into a single monthly fee which is paid to your
fax provider. Often this fee is just a fraction of the cost of phone line
rental alone. Add the savings in paper and ink and using an online fax
service starts to make a lot of sense.
If your customers fax through a lot of forms that you need to process and
archive you’ll know how tedious it can be to flick through a whole binder
just to find a specific fax. With an online fax service your fax
correspondence can be filed along with all your electronic correspondence.
Points to consider when choosing a provider:
►Do you receive your own dedicated number? Some virtual office providers for
example will place you on a shared number and your faxes may be seen by
anyone.
►File formats: Make sure the provider can email you in a format that suits
you. Most will send in a common format like PDF but others may use obscure
formats that require special software to read.
►Do they have a method of sending faxes that suits you? Some will offer you a
choice of methods; ranging from basic email-to-fax through to desktop
clients which will allow you to “print” directly to a fax.
►Is there an area code that will be local for your customers? Even if you are
a regional business you may want to consider a metropolitan fax number if
your customers are located there. Remember, you now have the choice.
There are some things to be aware of when switching over to online fax:
The first is that a fax machine makes a copy of a piece of paper and that
online faxing makes a copy of an electronic document. You’ll no longer be
able to rapidly scribble out a note and fax it anymore. However, you can
just as rapidly send a quick memo by email-to-fax or through a fax printer.
Filling out a form that has been faxed to you is no longer simple but it can
be done by opening the fax in an image editing program and typing with the
text tool.
The second caveat is that you may be used to signing almost every fax you
send, this is no longer possible as there is no paper stage. The author
recommends that if you have access to a scanner you can scan your signature
and save it as a black and white image ready to be inserted at the footer of
every document you type up.
All in all if you or your staff don’t use the fax machine much, or use it
for a lot of repetitive work, then faxing online can save you a lot of money
in ink, paper, communications costs and most importantly - productivity. If
you can’t give up the routine of walking up to the fax machine with a piece
of paper then you might still consider online faxing; but only to receive
your faxes. Remember to turn off the auto answer feature of your fax
machine.
About the author:
Kimble Young is the product development manager for Fax Online an Australian
online fax services provider. He has many years experience in the
communications and Internet industries.
http://www.faxonline.com.au/
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