Office Manager Job Description Hospitality Services

Current job title: Office Manager

Industry: Hospitality Services

Department: Executive

Years worked in this industry: 21

Years worked in this department: 5

Special training or attributes needed or helpful to get job in this industry (or specific department):

Number of managers and/or staff supported: 6

Typical work hours: 9 am to 5 pm

Weekends or overtime hours: Not if I can help it! Rarely: no overtime pay

General salary range (Note: This is a general figure or range provided by survey respondent and may NOT be an exact salary in order to give survey respondent some privacy. Also you must take into account that the number of years worked in industry/department may contribute to this salary as well as criteria such as level of position and person reports to, required hours and geographical location.): $50,00 - 60,000/annum

Benefits (direct or indirect): I enjoy an excellent benefit program. Some of our benefits include 80% dental coverage, full prescription coverage, $100 vision benefit, and an 8% employee-employer contributed pension plan.

Lingo you might hear in this industry:

HD or Hi-Def: High Definition TV.

PPV – Pay-Per-View TV

VOS – Video Operating System

A typical day on the job: I come in in the morning and answer all email that has trailed in since the day before. I enter contracts into our Oracle system, if required, and set them up in the filing system, and distribute copies to the appropriate people. I perform quite a bit of contract and customer maintenance in our databases (I manage several). I run contract reports and ensure all information has been entered and is correct. I attend many management meetings (this company and meetings…it’s a wonder we ever get anything done! LOL).

Positive things about being an administrative professional in this industry: The people I work with are phenomenal – I have never worked in such a supportive environment with so little politics (co-workers)

Negative things about being an administrative professional in this industry:

My boss.
Too repetitive (thank gawd I have my own business after hours!)

Type of workspace/office: office

Primary responsibilities as an administrative professional in this position:

Contract Administration
Equipment Management
Manager
Employee Moral
Customer Marketing & Relations

Top thing(s) incumbent admin would require of job applicants seeking to be her/his position replacement:

Advanced knowledge of Microsoft Office Suite
Contract Administration Experience
Database Management Experience

Office machines or equipment operated regularly:

PC
Copier/Scanner/Fax
Telephone

Technology (hard) skills used regularly:

Microsoft Word, Excel, PowerPoint, Outlook, Publisher
Oracle
HTML and Dreamweaver to program and maintain corporate Intranet
Internet Explorer
ACT!

Critical soft skills:

Negotiating skills are critical when dealing with current and new suppliers of office-related products and services.

Excellent communication skills and comfort in dealing with people of all levels in the company.

Good organization skills are also required as I have extensive contract and office-related files that many people access regularly and they need to be easy to navigate. I also organize all of the company events (i.e., customer appreciation golf tournaments, offsite management meetings, etc.) which requires excellent organization skills to ensure the events are successes.

Ability & Willingness to Learn new skills: I assist in other departments on a regular basis (if I didn’t I think I would be brain dead!) in order to add variety to my position.

Pace of this position: average

Geographical region: Canada (near Toronto)