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Apathetic Employees: Can Anything Get
Them Moving?
By Helen Wilkie
Have you ever wondered if
anything can get your employees to care about the work they're doing?
Managers who are self-starters, who enjoy and are motivated by the work they
do and the organization they work for, are sometimes puzzled by the
perceived lack of motivation of their subordinates. The operative word here
is "perceived", because they may, in fact, be motivated --- just not in the
same way as you.
If you think about it realistically, you don't necessarily want them to love
the work, do you? What you expect is that they perform well on the job and
contribute to the success of your department. They can do that without being
cheerleaders, because everyone is motivated by something. It's a matter of
finding out what it is.
Here are a few of the causes that might make your people tick:
Career ambition
These people want to move up in the world, either in your organization or
another. If they can clearly see the relationship between their performance
in their current positions and the chance of promotion, that will do it for
them. Your job is to help them see the possibilities.
Approval and validation
In his groundbreaking 1982 fable, "The One Minute Manager", Ken Blanchard
urged managers to "catch them doing something right." The idea was to give
immediate positive feedback to people, which immediately makes them feel
valued. Many people long for approval and validation, and will work hard to
achieve a goal that will provide it for them. Your job is to provide
positive strokes whenever possible.
Competition
The sales environment is the obvious place to see competition among
colleagues and peers. Often it's their competitive nature that makes great
salespeople. But this personality trait is not confined to one discipline,
and some people will perform well on the job in order to be seen as the
best. This can be tricky to manage, and your job is to enable an outlet for
this need in one employee without creating enmity in the others.
Money
Let's face it, financial compensation is an important reason to work in the
first place, and there's nothing wrong with that. For some employees, it's a
powerful incentive and motivation. Your job is to demonstrate the connection
between on-the-job achievement and compensation. Of course, if you can't
legitimately show that connection because it's not there, you may have an
employee who will never be motivated in that position.
As a manager, you need to find out what motivates the individuals that make
up your team, and then do what you can to help them make performance on the
job the factor that satisfies their particular needs.
Remember, what is rewarded is repeated. It's a matter of discovering and
offering the right rewards.
About the author:
Helen Wilkie is a professional keynote speaker, workshop leader and author
specializing in applied workplace communication. Read more articles on her
website at
http://www.mhwcom.com Subscribe to Helens free e-zine, "Communi-keys",
and get your free 40-page
e-book, 23 Ideas You Can Use RIGHT NOW to Communicate and Succeed in Your
Business Career!
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