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Impressions
By Nan S. Russell
Even now, months after it happened, it surprises me when I think about it.
No phone call. No heads up. No discussion. As I opened the email from a
business associate, checking my messages from an airport lounge, I expected
a routine update. Instead, I read a message severing our relationship.
What startled me wasn't that this person decided it best to change a
business situation. These things happen. It was how she informed me of her
decision that brought the pain. You see, it's not just what you do that
matters, it's how you do it.
I discovered more about her in that instant than I had in the months we
worked together. I learned she took the easy way over the right way; lacked
relationship courage; and retreated from difficult encounters. Her intention
was to sever the current working relationship, but in the process she also
severed my respect. You see, how you do what you do speaks volumes about who
you are and what you value. It's a telling impression that leaves an imprint
on those you touch.
Sure it's easier to use email to terminate relationships, deliver bad news
or launch print-grenades. Just like it's easier to give advice when you
don't have to live with the results; give orders you don't have to follow;
and point out flaws you don't have to fix. And it's easier to be reactive
instead of proactive, trade long-term sustained results for short-term gains
and tell your boss what he wants to hear instead of what he needs to know.
All these things are easier. But easier isn't better, and easier won't get
you winning at working results. Choosing the right way will. But that means
finding the courage to pick up the phone and have the unpleasant
conversation, terminate a relationship that's not working or deal with
conflict in honest ways. It means confronting issues, being hands-on as
needed and letting your life's actions speak to who you are.
I've found in my twenty years in management, people who are winning at
working don't take the easy way, even when the right way is difficult or
fear producing. How they do their work is as important to them as what they
do. And while we all slip at how we do our work at times, out of anger or
frustration, people who are winning at working know when they've slipped and
keep striving to do better.
You see, the impressions we make by how we go about our work, last. Bad
impressions can destroy trust, eliminate respect and derail careers. But
good impressions can create trust, earn respect and build your career.
Sometimes you may not like the decision, but you can still respect how
someone executed it.That's a good impression. Want to be winning at working?
Choose the right way to do what you need to do, not the easy way.
© 2005 Nan S. Russell. All Rights Reserved.
About the author:
Nan Russell has spent twenty years in management, most recently with QVC as
a Vice President. She has held leadership positions in Human Resource
Development, Communication, Marketing and line Management. Nan has a B.A.
from Stanford University and M.A. from the University of Michigan. Currently
working on her first book, Winning at Working: 10 Lessons Shared, Nan is a
writer, columnist, small business owner, and instructor. Visit
www.winningatworking.com for archived columns, Ask Nan, weblog, more
about Nan's book or to contact Nan.
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Karen Porter, The Administrative Professional Job Performance and Career Success Coach™