Current job title: Executive Assistant
Industry: Financial
Department: US Card Business
Years worked in this industry: 7
Years worked in this department: 2
Special training or attributes needed or helpful to
get job in this industry (or specific department): experience
in the admin role, “proof” of reliability and professionalism, soft skills
Number of
managers and/or staff supported: 2
Typical work hours: 8-6
Weekends or overtime hours: no
General salary range
(Note: This is a general figure or range provided by survey respondent and may
NOT be an exact salary in order to
give survey respondent some privacy. Also you must take into account that
the number of years worked in industry/department may contribute to this
salary as well as criteria such as level of position and person reports
to, required hours and geographical location.): $36,000 -
$58,000
Benefits (direct or indirect):
Excellent: medical, life, flex plan, 401K, gym, walking trails, campus/
great landscaping, flex work arrangements, ability to “work from home,”,
paid unused sick leave, “fun days”, casual dress
Lingo you might hear in this industry:
1) subprime business – lower credit rating market
2) CLIP – a program to extend additional line of credit to existing good
customers who originally had low credit limits
3) UDAP – one of the regulations set forth to keep our industry free of
unfair and deceptive credit card practices.
A typical day on the job:
Listen to voice mail on the way to work to be prepared of any last minute
requests
Greet those in the office yet – social
Check with my executive for any needs
Read and respond to emails
(on going) Keep a task list
Prioritize daily tasks (in case the order has changed)
Start projects (could be any number of things from college new hire
program, to developing a recognition program)
Manage my managers calendar – actively look and study the calendars to
make my manager’s day run more efficiently (removing duplicate type
meetings, being sure meetings are in close proximity – we are a campus,
being sure all vital information is in the meeting invite, confirming all
appointments, directions if needed, etc.)
Arrange any travel plans to include agendas, itinerary, directions, area
sites/restaurants, etc.
Maintain all records that I am responsible for – travel and expenses,
phone lists, org charts
End of the day – clear desk and update task list for tomorrow
Check with manager
Positive things about being an administrative
professional in this industry:
Variety of skills needed
Opportunity for changing roles and exposure to other roles
We are very multi-cultural – opportunity to learn many cultures
Negative things about being an administrative
professional in this industry:
Outsourcing
Being “bought” by another financial institution
Type of workspace/office:
cubicle
Primary responsibilities as an administrative
professional in this position:
Calendar management
Travel
Invoices / expenses
Leadership of admin population “under” me
Keeping current org charts, phone lists, other documents in my department
Top thing(s) incumbent admin would require of job
applicants seeking to be her/his position replacement:
Attention to detail
Great calendar management
People skills – ambassador of my manager’s office
Office machines or equipment operated regularly:
Computer, copier / scanner, fax
Technology (hard) skills used regularly:
MS office, specifically word, PowerPoint, Excel and Visio
Critical soft skills: Influencing
others – I am responsible for leading the admins in my group
People skills – ambassador for my manager’s office
Decision making – I need to make decisions very often on best options,
most efficient ways of doing things and who to “push back on”
Pace of this position: average
Geographical region: Southeast U.S.
Karen Porter, The Administrative Professional Job Performance and Career Success Coach™