Current job title: Administrative SC II
Industry: Substance Abuse
Department: Communications; Customer
Service; Client Relations
Years worked in this industry: 10
Years worked in this department: 5
Special training or attributes needed or helpful to
get job in this industry (or specific department): Office
occupation education and skills; Office business education and skills;
Economic business education and skills
Number of
managers and/or staff supported: 14 regular Staff Members; 4
contract Staff Members
Typical work hours: 8:00 a.m. through
4:30 p.m.
Weekends or overtime hours: When low
staff support due to resignations or terminations I may have to work one
day a weekend, but this is not often, I would estimate perhaps one (1)
time every two or three months. I am not paid overtime for working any
non-traditional schedules, I have to exchange a regular work schedule day
when I work a weekend schedule.
General salary range
(Note: This is a general figure or range provided by survey respondent and may
NOT be an exact salary in order to
give survey respondent some privacy. Also you must take into account that
the number of years worked in industry/department may contribute to this
salary as well as criteria such as level of position and person reports
to, required hours and geographical location.): approx.
$12.97 hour
Benefits (direct or indirect): Yes,
full medical Insurance coverage, paid by the Parish; paid Vacation days
and Holidays; paid sick-leave
Lingo you might hear in this industry:
Addiction and Relapse; Dual diagnosis; Treatment planning
A typical day on the job: Busy, many
telephone calls received and made; updating data through the DHH system;
relaying program information to Referral Sources, Contacts and Prospective
Clients
Positive things about being an administrative
professional in this industry:
(1) Helping Clients with their recovery and reuniting with their children
(2) Due to high demand for information and services, my organizational
skills are constantly improving
(3) Opportunities to increase studies, education and skills
Negative things about being an administrative
professional in this industry:
(1) when a client does not successfully complete the program and/or loses
her children
(2) having to work with unprofessional employees
(3) tolerance of unprofessional behaviors and practices
Type of workspace/office:
office
Primary responsibilities as an administrative
professional in this position:
(1) Intake Coordinator
(2) Trainer -train new Direct Care Staff Members
(3) Report Daily Census to OAD and DHH via internet and manual entries
(4) Communicate information with Referral Sources and Prospective Clients
(5) Order and distribute Office supplies
Top thing(s) incumbent admin would require of job
applicants seeking to be her/his position replacement: High
organizational skills; effective communication skills; knowledge of most
modern office machines/equipment
Office machines or equipment operated regularly:
Computer; Scanner; Fax; Electronic Calculator; Copier; Intercom system;
PBX-Tech. System; Electronic stapler; Postage rate scale; Binding machine;
Laminating machine; Labeler; Shredder; Electronic Hole Punch; Printer;
Electronic Check Writer; Digital Camera; Electronic Dictionary &
Thesaurus; DVD Player
Technology (hard) skills used regularly:
Critical soft skills: Communication;
estimations; writing; organizational
Pace of this position: Fast
Geographical region: Southern-Central
U.S.
Karen Porter, The Administrative Professional Job Performance and Career Success Coach™