Current job title: Administrative
Assistant II
Industry: Hospital
Department: Social Work
Years worked in this industry: 6
Years worked in this department: 6
Special training or attributes needed or helpful to
get job in this industry (or specific department): MS Office
skills, general office skills, telephone customer service
Number of
managers and/or staff supported: 30-45
Typical work hours: 7:30-4:30 M-F
Weekends or overtime hours: Rarely
weekends, generally 1-5 hours overtime per week
General salary range
(Note: This is a general figure or range provided by survey respondent and may
NOT be an exact salary in order to
give survey respondent some privacy. Also you must take into account that
the number of years worked in industry/department may contribute to this
salary as well as criteria such as level of position and person reports
to, required hours and geographical location.):
$14.30-$17.85/hour
Benefits (direct or indirect): Yes –
the best is the tuition reimbursement for employee and family 70%
(employee must be with organization for at least 5 years)
Lingo you might hear in this industry:
Pathways – patient care guides for specific conditions/procedures
length of stay – how long patients are in hospital
diversion – when hospital has insufficient patient beds for planned
procedures – emergency and non-essential procedures are diverted to other
area facilities;
A typical day on the job: Open office;
make sure printers/copier/fax have paper – deliver faxes; sort/deliver
mail; check voice mail/email messages – return critical/follow up on
others throughout day; inventory/order supplies; type
correspondence/employee paperwork; check time/attendance on hourly staff
for missing punches; enter changes into calendars (I supported 5 at one
time); field/respond to requests for meeting room scheduling; assist/train
staff – either in office or over telephone on operating software (Word or
Excel) or telephone (voice mail, beeper); deliver personnel paperwork for
signatures/pick up paperwork deliver to HR; schedule interviews;
Positive things about being an administrative
professional in this industry:
1) Learn about modern medicine
2) Work with professionals of highest caliber
3) Develop skills in latest office technologies (ex: Visio)
Negative things about being an administrative
professional in this industry:
1) Government regulations (HIPPA, JCAHO)
2) Incredible amount of waste due to bureaucracy
3) Callers impression that we can solve all the problems of the world
Type of workspace/office:
cubicle
Primary responsibilities as an administrative
professional in this position: Management of personnel files;
budget oversight/management; serve as liaison staff to human resources; telephone
customer service; manage calendars
Top thing(s) incumbent admin would require of job
applicants seeking to be her/his position replacement: Expert
level skills in Word and Excel; Attention to detail; Ability to multitask
effectively without losing sight of commitments
Office machines or equipment operated regularly:
Computer, fax, copier, telephone
Technology (hard) skills used regularly:
MS Office (word, excel, powerpoint, access, publisher)
Critical soft skills: Communication –
specifically asking leading questions to callers/staff to identify real
need in order to quickly/effectively resolve issue in timely manner
Pace of this position: Fast
Geographical region: Southeast U.S.
Karen Porter, The Administrative Professional Job Performance and Career Success Coach™