Managing Meetings With Quiet Participants

Karen Porter, The Administrative Professional Job Performance and Career Success Coach™

and Founder and President

of The Effective Admin

"With almost 24 years experience interacting with the 'real' workplace and working administrative professionals -- including holding former admin pro level positions (and higher levels) myself at multiple different employers, -- I am well aware of the substantial job you and your administrative professional colleagues perform daily.

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Managing Meetings. If you want to hold a meeting in which every one in attendance speaks at some point, you might have to make that happen. Some people are quiet in meetings. Here's how to get their active participation.

Get more articles and tips about meeting and event planning.

Managing Monsters in Meetings - Part 4, Quiet Participants

By Steve Kaye

There are many reasons why someone would decline to participate during a
meeting. For example, the person may feel reluctant to speak out, may disagree
with the approach endorsed by others in the meeting, or may just be tired.

An effective meeting depends upon fair and equitable participation from everyone.
Here's how to make it easier for quiet participants to contribute.

Approach 1: Encourage participation

When you notice a quiet participant, ask for contributions by looking at the person and saying:

"How do you feel about that, Chris?"

"What results do you expect from this, Pat?"

"Chris, how will this affect you?"

Sometimes a quiet participant will test the environment with a tentative reply or a
minor, safe point. Respond positively and with encouragement to any response that you receive. Then probe further to explore for more ideas.

Sometimes you can encourage quiet participants to contribute by making direct eye contact, pausing, and letting your expression say, "What do you think?"

Approach 2: Change the process

Use sequential participation (a round robin) to collect ideas. This provides quiet
participants with opportunities to speak. Introduce this process by saying,

"We want to hear from everyone, so let's use a round robin. Who wants to start?"

Use these techniques to involve all of the participants.

This is the fourth of a seven part article on Managing Monsters in Meetings.

About the author:
IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to hold effective meeting. His innovative workshops have informed and
inspired people nationwide. His facilitation produces results that people will
support. Sign up for his free newsletter at http://www.stevekaye.com. Call 714
-528-1300 or visit his web site for over 100 pages of valuable ideas.